Privacy Policy

Liverpool Tree Permit Services provides arboricultural consulting and tree services throughout the Liverpool Local Government Area, New South Wales. This policy explains how we handle personal information collected through this website and in the course of providing our services. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information We Collect

We collect only the information we need in order to respond to an enquiry and deliver a service. That typically includes:

• Your name, phone number and email address
• The property address and suburb the enquiry relates to
• Details of your tree, site or development, including photographs, plans and Council correspondence you choose to send us
• Records of our correspondence with you, and the reports and documentation we prepare

We do not collect sensitive information, and we do not ask for payment card details through this website.

How We Use Your Information

We use personal information to identify the assessment your situation requires, provide a quote, arrange and carry out site attendance, prepare arboricultural reports and documentation, deliver tree work, respond to your questions and meet our record-keeping obligations.

We do not sell personal information, and we do not use your details for unrelated marketing.

Disclosure

We may disclose information where it is necessary to deliver the service you have asked for or where the law requires it. This can include providing a report or supporting documentation to Liverpool City Council or another consent authority on your behalf or at your direction, sharing relevant details with our arborists and subcontractors engaged on your job, and disclosure to our professional advisers, insurers or where required by law.

Where a report you have commissioned is submitted to Council as part of an application, that document and the information in it may become part of a public application record managed by Council.

Website Analytics and Cookies

This website may use Google Analytics to understand how visitors use the site. Analytics data is aggregated and is not used to identify individual visitors. Your browser can be set to refuse cookies, though parts of the site may then behave differently.

Enquiry Forms

Enquiries submitted through this website are transmitted by a third-party form processing service and delivered to us by email. Information you submit through a form is used only to respond to your enquiry.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Information is retained for as long as we need it for the purpose it was collected and to meet our legal and professional obligations, and is then destroyed or de-identified.

Access, Correction and Complaints

You can ask us for access to the personal information we hold about you, or ask us to correct it, by emailing contact [at] liverpooltreepermit.com.au. We will respond within a reasonable period. If you believe we have mishandled your personal information, contact us at the same address and we will investigate and respond to your complaint.

Changes to This Policy

We may update this policy from time to time. The current version is always available on this page. This document was last updated in September 2026.